Privacy Policy

1. Overview

Kickback Space is a browser-based platform for running live, interactive online sessions, such as classes, with video, audio, chat, breakout groups, whiteboards, polls, and other collaboration tools.

This policy applies to everyone who visits kickback.space or uses the Service. These terms come up often:

Institution: a school, microschool, organization, or individual, such as a teacher, that uses the Service to set up and host sessions.
Participant: anyone who joins a session. Participants can be any age, including children under 13.
Campus administrator: the person who owns or manages an Institution’s Kickback Space account.
Member: anyone who uses the Service other than a campus administrator, including teachers, facilitators, and students. A Member may host sessions in their own classroom and join another as a Participant.

When an Institution uses the Service, it chooses who to invite and how to use the Service. For Participant information collected through an Institution’s sessions, we act on the Institution’s behalf and under its direction, as its service provider. We make our own decisions about account, billing, and website information.

2. Information we collect

Information you give us

Account information, such as your email address, display name, optional pronouns, and the name of your Institution.
Payment information. If you pay us, payment is handled by our payment processor, Stripe. We do not receive or store full card numbers.
Information you submit through forms and scheduling tools on kickback.space, such as your name, email address, phone number, message, and booking details.
Content you add to the Service, such as class notes and links, group setups, whiteboards, and files.
Messages you send us, such as support requests, bug reports, and feature requests.

Information collected when you use the Service

Your email address, which is required to sign in and may be provided by your Institution when it invites you, your display name, and optional pronouns.
Live video, audio, and screen-share streams, once you give your browser permission. Your camera and microphone may start on when you enter a session, and you can turn them off at any time.
Content created in sessions, such as chat and direct messages, shared files, whiteboard content, and poll responses.
Participation information, such as when you join and leave a session, your groups, and your poll responses.
Usage information about how the Service is used, including within sessions.
Device and connection information, such as browser type, operating system, time zone, language, device characteristics, IP address, and network quality, and a code derived from these that recognizes your browser. We use this to sign you in, deliver audio and video, and check that your camera, microphone, and screen sharing work.

Cookies and similar technologies are described in Section 8.

3. How we use information

We use information to:

Provide, operate, and maintain the Service, including live video, audio, chat, and collaboration tools.
Create and manage accounts, send sign-in codes and invitations, and, where applicable, process payments and send account notices.
Provide Institutions with information about their sessions, including, as we make these features available, attendance and participation reports.
Respond to requests and provide support.
Monitor, secure, debug, and improve the Service.
We may send product updates and marketing to campus administrators, who must be 18 or older, and they can opt out at any time. We do not send marketing to Members.
Comply with the law and enforce our Terms & Conditions.

We do not sell personal information or show third-party ads, either in the Service or on kickback.space. We do not use Participant information for advertising. We do not use personal information to train artificial intelligence models.

4. Children and students

Participants may include children under 13. Section 2 describes the information the Service collects from Participants. We use it so that Participants can sign in and take part in sessions and Institutions can run them. The Service does not make Participant information public; it is visible to the Institution and to the other people in the session, as described in Section 6. Institutions choose who to invite to their sessions.

Consent for children under 13

Before a child under 13 joins a session, we rely on the Institution to arrange the required permission. A school may authorize use of the Service for educational purposes on parents’ behalf. Any other Institution, such as an individual teacher or tutor, collects consent from the child’s parent or guardian on the form we provide. We use information collected under a school’s authorization only to provide the Service to that school, including keeping it secure and working properly, and not for advertising or other commercial purposes.

Student records

When we receive student information from a school, we act as the school’s service provider, and the school may treat us as a “school official” under the U.S. Family Educational Rights and Privacy Act, where that law applies. We use that information only to provide the Service, under the school’s direction, and do not disclose it except as described in this policy or as the school directs.

Parents and guardians

Parents and guardians who want to review or delete their child’s information, or stop further collection, should contact the Institution that invited the child. We will help the Institution respond. You can also contact us directly using the details in Section 12. We may need to confirm that you are the child’s parent or guardian before acting on a request.

5. Video, audio, and session content

Live video, audio, and screen-share streams are sent in real time through our servers, which process them, to the other people in your session. You can turn your camera, microphone, or screen share on or off. A session host can ask you to turn on your camera or microphone, and you can decline. A host can also turn off or restrict yours.

Kickback Space does not record video, audio, or screen-share streams.

Other people in a session could capture what they see or hear using their own devices or software. Our Terms & Conditions prohibit this without permission, but we cannot prevent it.

Some session content may remain after a session ends. Whiteboards and poll responses may be saved and remain available to the Institution until deleted. Chat messages, direct messages, and shared files may remain on our systems until they are cleared, which can happen without notice, and we do not guarantee they will be available for review.

7. Data security

We use encryption in transit to protect information. Live audio and video are encrypted between your device and our servers using the encryption built into WebRTC, and are decrypted on our servers to deliver the Service, so this is not end-to-end encryption.

No method of sending or storing information is completely secure, and we cannot guarantee absolute security. If a security incident affects personal information, we will send the notices the law requires by email to the address used to sign up for the affected account, and we may notify the Institution rather than each Participant.

8. Cookies and analytics

We use cookies and similar technologies, including browser storage, to keep you signed in, keep sessions running, remember your device settings, and understand how kickback.space and the Service are used. Our website also uses Google analytics cookies, which can also be set for our app’s domain. In sessions, we use these technologies for Participants only to operate, secure, and analyze the functioning of the Service, and not to contact any individual or for behavioral advertising.

You can control cookies and browser storage in your browser settings. Blocking them may stop the Service from working.

9. Data retention and deletion

We keep personal information for as long as we reasonably need it to provide the Service to Institutions and Participants, keep the Service secure, and meet legal and accounting requirements, and then we delete it as set out below:

Live audio, video, and screen-share streams: not stored.
Saved session content and participation reports: kept while the Institution’s account is active, and deleted within 30 days after the Institution asks us to delete them or to close its account.
Account information: kept while the account is active, and deleted within 30 days after you ask us to close it, except billing records we must keep for tax and accounting purposes. Connection and network quality records are kept with the account.
Form submissions on kickback.space: kept while we may need them to respond to you or follow up, and deleted when you ask us to.
Server logs: kept for up to 365 days.

Institutions can ask us to delete Participant information at any time. We will delete it from our active systems within 30 days of confirming the request, unless the law requires us to keep it. Copies in logs are removed as they expire.

Children’s information

This is our written data retention policy for personal information collected from children under 13 through the Service.

Email address, display name, and optional pronouns: used to sign the child in and show who is in a session. Kept while the Institution’s account is active, and deleted within 30 days after the Institution asks us to delete them or closes its account.
Session content, such as chat and direct messages, shared files, whiteboards, and poll responses: used to run the session and, for whiteboards and poll responses, to let the Institution review them. Chat, direct messages, and shared files are cleared periodically. Whiteboards and poll responses are kept until the Institution deletes them, asks us to delete them, or closes its account, and are then deleted within 30 days.
Participation information, such as join and leave times and groups: used to run sessions and to give the Institution participation reports. Kept and deleted on the same schedule as whiteboards and poll responses.
Device and connection information: used to sign the child in, deliver audio and video, and keep the Service secure. Kept with the account, and in server logs for up to 365 days.
Live video, audio, and screen-share streams: not stored.

We do not keep children’s personal information for any other purpose or indefinitely. A parent or guardian can ask the Institution, or us, to delete their child’s information at any time, as described in Section 4.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information. To make a request, contact us using the details in Section 12. If you joined a session through an Institution, we may refer your request to that Institution and help it respond. If we decline a request you made to us, you can appeal by replying to our response.

Campus administrators can opt out of marketing emails at any time by contacting us or using any unsubscribe link in the email.

We host our main systems in the United States. Some service providers may process information in other countries, including in the European Union. If you use the Service from outside the United States, your information will be transferred to and processed in the United States.

11. Institution responsibilities

If you use the Service to host sessions, you are responsible for:

Having the authority to invite each Participant, and, before inviting a child under 13, arranging the school authorization or parental consent described in Section 4.
Telling Participants, and for children their parents or guardians, that you use Kickback Space, and pointing them to this policy.
Deciding what information is shared in your sessions, and making sure that use follows your own policies and the law.
Keeping your account secure and sharing session links only with people you intend to invite.
Responding to requests from Participants, parents, or guardians, with our help.

12. Contact us

Questions or requests about this policy can be sent to:

Kickback Space, Inc.
Email: support@kickback.space
Phone: (760) 453-0138
Mail: Kickback Space, Inc., 251 Little Falls Drive, Wilmington, DE 19808

13. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and update the date at the top. If a change is material, we will also let account holders know, for example by email or a notice in the Service.